FAQ

Frequently Asked Questions

1. How long does it take to process my order?
Orders are typically processed within 1-3 business days after payment is confirmed. If you ordered a personalized or custom item, please allow an additional 2-5 business days for production before shipment.

2. How long will shipping take?
Estimated delivery time is 7-12 business days after dispatch, depending on your location. Please note that delivery times may vary during peak holiday seasons.

3. How much does shipping cost?
We offer **Free Standard Shipping on orders over $69**. For orders under $69, shipping costs are calculated at checkout based on your destination and selected shipping method.

4. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

5. What is your return policy?
We accept returns within 30 calendar days of delivery for eligible items. The item must be unused, in its original condition, and with its original packaging. For damaged or defective items, please contact us immediately for a free replacement or refund.

6. How do I contact customer service?
You can reach us at service@gemmulora.com. Our hotline (+86 16907318564) is available PDT 9AM-6PM.

7. Where do you ship from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not misrepresent local shipping origins.