Return & Refund Policy
Return & Refund Policy
1. Return Window
Eligible products may be returned within 30 calendar days after delivery.
2. Return Eligibility
To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Personalized, customized, or clearance items are final sale and cannot be returned unless they arrive damaged or defective.
3. How to Request a Return
To request a return, please contact us at service@gemmulora.com and provide your order number, the item you wish to return, the reason for the return, and photos/videos if the item is damaged or defective.
4. Return Address
Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and instructions.
5. Return Shipping Cost
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Preference-based returns: Customers are responsible for return shipping costs.
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Damaged / Defective / Incorrect items: If the item arrives damaged, defective, or incorrect, we will provide a replacement, refund, or return solution at no additional cost to you.
6. Refund Timing
Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
7. Cancellations
If you wish to cancel your order, please contact us within 6 hours of placing it. Once the order has been processed or shipped, it cannot be cancelled.
8. Contact Us
For any return or refund inquiries, please email service@gemmulora.com.